Terms & Conditions – IT Services

Last Updated: 12 December 2025

By accessing or using our website and IT services, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or engaging our IT services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use immediately.

2. Services Provided

We provide a range of IT services, including but not limited to:

• IT support & help desk services

• System installation & maintenance

• Network setup and management

• Cybersecurity assessments

• Cloud and data solutions

• Web and digital services

Service availability and timelines may vary depending on project scope and client requirements.

3. Client Responsibilities

Clients agree to:

• Provide accurate information needed to complete any service

• Grant access to systems, accounts, or infrastructure where necessary

• Ensure all software and licenses they provide are legally obtained

• Operate their systems according to recommended best practices

We are not responsible for delays caused by incomplete or incorrect client information.

4. Pricing and Payments

• All service fees will be communicated upfront through quotations or invoices.

• Payments must be made according to the agreed schedule.

• Late payments may result in service delays or suspension.

• All prices are subject to change based on project scope or market conditions.

5. Service Limitations

While we strive to deliver the highest quality of service, we do not guarantee:

• Zero downtime

• Instant issue resolution

• Recovery of data lost before our engagement

• Performance of third-party tools, systems, or platforms

We are not liable for failures caused by external vendors, power outages, or internet service providers.

6. Warranties & Liability

• All services are provided “as is” and “as available.”

• We are not liable for indirect, incidental, or consequential damages, including data loss, business interruption, or financial loss.

• Our total liability for any claim shall not exceed the amount paid by the client for the affected service.

7. Confidentiality

We respect the confidentiality of all client data.
We will not share, sell, or disclose any confidential information unless:

• Required by law

• Authorized by the client

• Necessary to complete the service

8. Intellectual Property

All content, software, documentation, and materials created by us remain our intellectual property unless otherwise agreed in writing.

Clients must not copy, resell, or distribute any proprietary materials without permission.

9. Termination of Services

We reserve the right to terminate services if:

• The client breaches these Terms

• There is misuse of systems or illegal activity

• Payments are overdue

• Continued service poses security or operational risk

Clients may also terminate service with written notice, subject to payment for all completed work.

10. Third-Party Services

We may integrate or recommend third-party platforms (e.g., Microsoft 365, cloud services, CRM systems).
We are not responsible for:

• Third-party outages

• Security vulnerabilities outside our control

• Changes in third-party pricing or policies

11. Governing Law

These Terms & Conditions are governed by the laws of Zambia.
Any disputes will be handled under Zambian legal jurisdiction.

12. Changes to These Terms

We may update these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website or services indicates acceptance of the updated terms.